Refund policy
Last updated: September 1, 2026
1. Return period
We accept eligible return requests made within 30 days after the order is delivered. To start a return, contact our customer service team and provide your order number or other proof of purchase. Returns sent without prior authorization may not be accepted.
2. Return authorization and mailing deadline
If the return is approved, we will provide return instructions and the authorized return address. The return address is provided by customer service and may differ from our registered business address. The item must be mailed within 14 days after return authorization is issued.
3. Condition of returned items
Original packaging is not required. Customers may open and reasonably inspect an item. However, an item that has been materially used, intentionally damaged, altered, contaminated, returned with missing components, or handled beyond what is reasonably necessary to inspect it may be ineligible for a full refund. This limitation does not apply when the item arrived damaged, defective, incomplete, or incorrect.
4. Return shipping and restocking fees
We pay the cost of authorized return shipping and provide a prepaid return label or equivalent return instructions. We do not charge a restocking fee. Because standard shipping within the United States is free, there is no original standard shipping charge to refund.
5. Damaged, incomplete, or incorrect orders
Please inspect your order after delivery. Report an item that arrived damaged, incomplete, or different from what you ordered within 7 days after delivery by emailing support@cottoncurlhome.com. Include the order number, a description of the issue, and clear photographs when reasonably available. We will review the report and provide an appropriate resolution.
6. Exchanges
We accept exchanges for eligible items. Contact us before returning the product so that we can confirm availability and issue instructions. We pay authorized return and replacement shipping costs. If the requested replacement is unavailable, we may offer another available option or issue a refund to the original payment method.
7. Non-returnable items
Gift cards are not returnable. We currently do not designate regular products as final sale and do not sell customized or personalized products. Any future exception will be clearly disclosed on the applicable product page before purchase.
8. Refund review and timing
After we receive and inspect the returned item, we will notify you whether the refund is approved. Approved refunds are processed to the original payment method within 5 business days after receipt and inspection. Your bank, card issuer, or payment provider may require an additional 3–10 business days to post the credit.
9. Cancellations
An order may be canceled before shipment by contacting customer service. Once an order has shipped, it can no longer be canceled and must be handled through the return process after delivery. Cancellation requests are not guaranteed because an order may enter processing shortly after confirmation.
Store operator: COTTON CURL LLC, operating as COTTON CURL HOME
Address: 409 S 6th St, Clinton, MO 64735, United States
Email: support@cottoncurlhome.com
Phone: +1 330-766-1504